Open your orders at account.cloudb.com/orders. Sign in with the email address you ordered with — we send you a one-time code, so there is no password to remember. Each order shows its status and a tracking link once it has shipped.
You can also:
- Click the tracking link in your shipping confirmation email. It opens your order without signing in. Check your spam folder if you cannot find it.
- Look up an order with its order number and your email address.
In the European Union, follow the carrier's link for the latest status — your account may keep showing "On its way" after the parcel has been delivered.
Your parcel is going to a pickup point
The tracking shows the pickup point and the date your parcel is ready. Bring ID when you collect it. A parcel that is not collected in time goes back to us. Contact us and we will tell you the options: sending it again, or a refund.