You can return an item within 14 days of delivery, even if you have simply changed your mind. It must be complete, unused and in its original packaging. If the 14th day falls on a weekend or a public holiday, you have until the next working day.
How to start a return
- Contact us with your order number and the reason: changed your mind, faulty, damaged or wrong item.
- We reply with the return address.
- Pack everything that came in the box, in the original packaging.
| How it goes back | |
|---|---|
| You changed your mind | You send it yourself, with the carrier of your choice, at your cost. Use a tracked service — the parcel is your responsibility until it reaches us |
| We have confirmed the item is faulty, damaged or wrong | We email you a prepaid label. UK: a DPD label. EU: we also arrange for the carrier to collect the parcel |
When you are refunded
Within 14 days of the item reaching us, or of your proof that you sent it — whichever comes first. The refund goes to the card or account you paid with, at no cost to you.
Faulty?
A faulty product is covered by the warranty and by your statutory rights, for much longer than 14 days. → What does the warranty cover, and for how long?
Bought it somewhere else?
The shop or marketplace seller you bought it from handles the return. → I bought this product from another shop. Can you replace it?