Product help

Troubleshooting

• Troubleshooting: CloudBox Not Charging or Not Working
• Tranquil Turtle Is Not Charging

Care and use

• What Materials Are the Toys Made Of?
• Can I Wash the Toy?
• Where to Find the Batch Number

Spare parts and availability

• Replacement Parts & Missing Items
• When Will a Product Be Back in Stock?
• Can I Buy Spare Parts of the Product (Battery, Machine Box, Plush, Etc.)?

Product guides

• What Is the Difference Between the Tranquil Turtle and the Twilight Turtle?
• Where Are Your Products Manufactured?
• CloudBox
• Tranquil Turtle