Locating Your Product's Batch Number
The batch number helps us track product quality and ensure you receive the best support. It is always located on the care label attached to the plush toy or fabric covering.
- Locate the care label (usually a small, white tag) sewn into the seam of the plush toy or near the battery/sound unit pocket.
- Look for the sequence of letters and numbers preceded by "Batch", "Lot", or "P/N".
- Example: The batch number will typically look like: LOT: CLB202511A.
If you cannot find the label or the number is illegible, please take a clear photo of the area where the label should be and contact our support team for assistance.