We are sorry. Contact us within 14 days of the parcel arriving, with these, and we will put it right:
- Your order number
- Damaged: photos of the product, and of the outer packaging with the shipping label visible
- Wrong item: a photo of what you received and of the packing slip
- Something missing: a photo of everything that was in the box
Please keep the packaging until we have finished — the label is how the carrier identifies the parcel.
Once we have checked your order, we will tell you how we will put it right. If the item needs to come back, we send you a prepaid label, at no cost to you.