We're sorry to hear you're experiencing issues with your CloudBox.
Please try the following:
Troubleshooting steps:
- Use a USB‑A to USB‑C cable instead of fast‑charging cables.
- Try a different wall outlet to eliminate power inconsistencies.
- Fully drain the battery, then recharge it completely.
- After charging, turn the device on and off using the switch at the bottom.
- Note: The CloudBox cannot be used while charging.
If there is no improvement after a day or two, please let us know so we can assist you further.