Replacement Parts & Missing Items

We want every order to arrive complete and ready to enjoy! If you’ve received your package and noticed that something is missing, don’t worry — we’re here to help.

Missing Parts? Here’s What to Do

If your order is missing any parts, simply reach out to us with the following information:

Your order number
The name of the missing part(s)
A photo of what you received (optional but helpful!)

Once we have those details, our team will review your case and help you find the best solution as quickly as possible.

Do You Sell Spare or Replacement Parts?

At this time, we do not sell spare parts separately. However, our support team is always happy to assist with any missing items or product concerns to make things right for you and your little one.

How to Contact Us

You can contact our support team through:

Email: contact@cloudb.com
Website Form: Form

We’re committed to making your experience smooth and worry‑free. If something isn’t right, just let us know — we’re here to help!