FAQs

Questions

• Forgot My Details / Can't Log In
• Bulk Orders & Wholesale Inquiries
• Replacement Parts & Missing Items
• Collaborations, Partnerships & Influencer Opportunities
• Troubleshooting: CloudBox not charging or not working
• What is the difference between the Tranquil Turtle and the Twilight Turtle?

Warranty and Refund

• Return/Refund Policy
• Warranty Claims — Coverage & Filing Steps
• What if the 14th day of the return window falls on a holiday or weekend?
• I Want to Cancel My Order
• The product I purchased is no longer working. Can this be repaired or replaced?

Shipping and Delivery

• How much is the shipping cost?
• How long does delivery take?
• Do you ship to Canada or other international locations?
• Do you ship to Canada?
• I want my product to be delivered to a different address
• I want my order to be delivered within the next 36 hours

See all 8 articles