Contact us with these three things — it helps us answer faster:
- Your order number — or, if you bought it on Amazon, your Amazon order confirmation.
- The batch number, usually on the care label. → Where to find the batch number
- Photos or a short video showing what the product does, or does not do.
Tell us in one line what happens: it will not charge, there is no sound, the light does not come on.
Try this first
Most "not working" products turn out to be the charger, the batteries or a setting. → Product help
What happens next
We look at what you sent and reply with something else to try, or the next step. We may ask for more details, or for the product back. We do not repair products.
Received it as a gift?
Ask the person who gave it to you for the order number or the Amazon order confirmation. The warranty needs proof of purchase from our store or our official Amazon listings.
If someone has been hurt
Stop using the product, keep it, and tell us straight away what happened.